Privacy Policy

This Privacy Notice provides information on how Apex Office Furniture collects and processes your personal data when you visit our website. It sets out what we do with your personal data, how we keep it secure, and explains the rights that you have in relation to your personal data.

Who We Are

Apex Office Furniture is a premier office furniture retailer based in Nairobi, Kenya. We supply ergonomic chairs, executive desks, workstations, storage solutions, and meeting room furniture to businesses and individuals across Kenya. Any personal data provided to or collected by Apex Office Furniture through this website is controlled by us and processed in accordance with this Privacy Notice.

The Data We Collect About You

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for order fulfilment and service improvement purposes.

You provide us with your personal data when you register your details on our website or place an order with us.

Information you provide to us: We receive and store the information you provide to us, including your identity data, contact data, delivery address, and financial data. These types of personal data may include:

• Contact details (such as your name, postal address, phone number, and email address)
• Online registration information (such as your password and other authentication information)
• Payment information (such as your M-Pesa number or bank details and billing address)
• Information provided as part of online questionnaires (such as responses to customer satisfaction surveys)
• Your marketing preferences

Information we automatically collect: We collect and store certain types of information regarding your use of our website, including information about your searches, product views, and purchases. These types of personal data may relate to your device, your use of our website, and your personal preferences or geographic location. Examples include:

• Information about your device, operating system, browser, and IP address
• Unique identifiers associated with your device
• Details of pages you have visited on our site
• Which products you have searched for, viewed, or added to your cart
• How long you spend on certain areas of the website, together with the date and time of your visit

We strive to provide you with choices regarding the personal data you provide to us. If you decide that you no longer wish to receive personalised communications, you can opt out at any time by unsubscribing from our emails or by contacting us at sales@apexexecutivefurniture.com. Once your account is closed, all products and services accessible through your account will no longer be available.

Cookies and Other Identifiers

A cookie is a small file of letters and numbers that we place on your computer, mobile phone, or tablet when you agree. Cookies allow us to distinguish you from other users of our website, which helps us to provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Policy.

How We Use Your Personal Data

We use your personal data to operate, provide, develop, and improve the products and services we offer, including the following:

• Registering you as a new customer
• Processing and delivering your orders
• Managing your relationship with us
• Enabling you to participate in promotions or surveys
• Improving our website, products, and services
• Recommending products or services that may be of interest to you
• Complying with our legal obligations, including verifying your identity where necessary
• Detecting fraud

Legal Basis for the Processing of Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case the legal basis will be one of the following:

• Consent: For example, where you have provided your consent to receive marketing from us. You can withdraw your consent at any time, including by clicking the "unsubscribe" link at the bottom of any marketing email we send you.
• Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services, and operate effectively, provided this is done in a way that does not unduly affect your privacy and other rights.
• Performance of a contract with you: For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and arrange delivery.
• Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.

How We Share Your Personal Data

We may need to share your personal data with third parties for the following purposes:

• Delivering your order: In order to fulfil and deliver your purchases, we may share your personal data with our logistics and delivery partners.
• Working with third-party service providers: We engage third parties to perform certain functions on our behalf, including payment processing, data analysis, marketing assistance, and customer service.
• Business transfers: As we continue to develop our business, we might sell or acquire other businesses or services. In such transactions, customer information may be transferred together with other business assets.
• Detecting fraud and abuse: We may release account and personal data to other organisations for fraud protection and credit risk reduction, and to comply with applicable law.

When we share your personal data with third parties we require them to agree to use your data in accordance with this Privacy Notice and applicable law, and we only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow third-party service providers to use your personal data for their own purposes.

International Transfers

We may transfer your personal data to locations in another country where this is permissible pursuant to applicable laws. In the event of any such transfer, we will put in place measures necessary to protect your data and ensure the same level of protection available in Kenya. We will continue to respect your legal rights pursuant to the terms of this Privacy Notice.

Data Retention

We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Notice. Your personal data may be retained only for as long as:

• We maintain an ongoing relationship with you
• Your personal data is necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis
• Required by any applicable limitation period during which a legal claim could be brought against us

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business, or consumer need for it to be retained.

Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Legal Rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your personal data; to object to or restrict processing; to request that we transfer your personal data to a third party; and to unsubscribe from our emails and newsletters.

We may refuse to action a request where it is unreasonable or where you have failed to provide additional information necessary to confirm your identity.

Data Controllers & Contact

If you have any questions or concerns about this Privacy Notice, or you are looking for more information on how we process your personal data, or wish to exercise your legal rights, please contact us:

Apex Office Furniture Lunga Lunga Square, Nairobi, Kenya Email: sales@apexexecutivefurniture.com Phone: 0705 660 455

We will investigate any complaint about the way we manage personal data and ensure that we respond to all substantiated complaints within a reasonable timeframe.